WHAT PERSONAL DATA CAN BE COLLECTED? Marimba Sounds may collect the following personal data whenever the User proceeds: -Registration on the website - name, address, telephone, e-mail and date of birth; -Ordering of products - name, e-mail, address, tax identification number (TIN) and purchase details; -Home delivery - name, address, postal code and telephone contact. -After-sales service - name, address, postal code, telephone contact, e-mail, details of purchase and warranty of the item; -Contact with Customer Care - name, telephone contact and email. The personal data processing operations are an essential tool for your satisfaction and for the activity of Marimba Sounds and are carried out in accordance with applicable legislation and in accordance with best practices. The personal data will not be reused for other purposes than those identified below or that have no relation to those purposes for which they were initially collected.
HOW DO WE COLLECT YOUR PERSONAL DATA? We collect your personal data using the forms on the website, and the communication it makes with your equipment and email messages you send to us. Your personal data is collected through your equipment as follows: -Subscription to the newsletter; -Browser used; -Cookies; -IP address; -User data.
WHAT COOKIES ARE AND WHAT THEY ARE USED FOR? Cookies are small files of information sent to your computer or mobile device when you visit websites, which allow you to improve the performance and browsing experience of Users, making it possible to store and retrieve information about your browsing habits in order to customize navigation according to your preferences. Marimba Sounds will store cookies on your equipment to personalize and facilitate navigation as much as possible, but also for troubleshooting, statistics, quality assurance, and to monitor system security. With the exception of cookies specifically necessary for the performance of the website, the storage of other cookies will always depend on the acceptance and consent of the User, which consent may be withdrawn at all times through specific browser tools.
FOR WHAT PURPOSES CAN MY PERSONAL DATA BE USED? Marimba Sounds uses your personal data for the following purposes: -Registration, login and password recovery on the website; -Marketing / Direct Marketing - to inform you about news and offers that may be of interest to you; -Transaction management - for issuing invoices for the acquisition of goods; -Deliveries - so that we can deliver your purchases to your home; -Customer Support Contacts - to be able to provide you with a support service, before, during and after the sale; -Warranties and after-sales support - to allow you to access the repair services of the products you have purchased with warranty and we can proceed to their repair or replacement.
HOW LONG IS MY PERSONAL DATA KEEP? Marimba Sounds keeps your personal data only for the period necessary to fulfill the purpose for which they are intended and the provisions of the law. Thus, in order to comply with the legal obligations imposed on Marimba Sounds in relation to the period of conservation of personal data and considering the purposes for which they are intended, the following deadlines will be observed: -For registration, login, password recovery and orders - 2 years after the last access; -For billing purposes - 10 years after the order date; -To receive and analyze your opinions, send newsletters or other publications that you requested and / or that may be of interest to you - 1 year after the respective communication / request; -For analysis and response to your messages, customer support and information requests - 1 year after receiving the request; -For the operationalization and management of this website, maintaining the registration of your contact details and business purposes - 2 years after the last access. To prevent fraud and security of information systems, adapt, improve and modify services, namely, by identifying usage trends, or, to determine the effectiveness of promotional campaigns - 2 years after the last access. Once the maximum retention period has been reached, your personal data will be anonymized or destroyed / deleted in a safe manner. Without prejudice, when the maximum retention period defined above will end, we will send you a notification with the option of asking us to retain your personal data for an additional period, thereby preventing it from being deleted. If you request the retention of your personal data for an additional period, a new retention period will be applied with a duration corresponding to the predefined one for the purposes of the treatment in question.
HOW IS MY PERSONAL DATA PROTECTED? Your personal data is safeguarded / protected through the adoption of various security measures, of a technical and organizational nature, which guarantee restricted access to them only to those who need them, for the purposes indicated above and according to the rules created for that purpose. Marimba Sounds makes every effort to ensure that the storage and transfer of your personal data takes place only in a safe manner, implementing mechanisms on this website that guarantee the integrity and inviolability of your personal data, permanently monitoring information systems, with the purpose of preventing, detecting and preventing the misuse of your personal data, and the redundancy of equipment for the storage, processing and communication of personal data. To protect your personal data, we only use providers of storage and accommodation services that offer us adequate and documented security measures, namely guarantees that your personal data is stored on servers maintained in controlled environments and with limited / restricted access. When required by law, we may have to disclose your personal data to authorities or third parties, in which case our control over how your personal data is protected is limited. Although we take the precautions and precautions we feel are appropriate to protect the personal data you provide and collect, you must be aware that no security system is impenetrable. We warn that, despite our efforts, the Internet may not be a safe place for communication, and the information transmitted may be illegally intercepted by third parties. Thus, we cannot guarantee the security and authenticity of the information sent to us by this means. By using this website and inserting information into it, you accept that you do so in accordance with your express will and taking the corresponding risk, without prejudice to all measures adopted to protect your personal data.
THIRD PARTY WEBSITES This website may contain links to other web pages (e.g. social media), which may collect and process your personal data. This treatment is the sole responsibility of the owners of these websites, and Limes Shoes has no responsibility for its policies and / or practices.
TRANSFERS OF DATA OUTSIDE THE EUROPEAN UNION If data transfers to third countries that do not belong to the European Union may occur, Marimba Sounds will comply with legal rules, maintaining the same level of protection guarantee.
RIGHT OF ACCESS, RECTIFICATION, CORRECTION AND OPPOSITION Under legal terms, the data subject has the right to request the controller to have access to personal data concerning him / her, as well as to rectify or delete it. The data subject also has the right to demand, in certain circumstances, the limitation of the processing of personal data, as well as to oppose the processing of such data and their portability to third parties. The data subject also has the right to withdraw or change, at any time, the consent given to their treatment, without compromising the lawfulness of the treatment carried out based on the consent previously given. The exercise of these rights is exceptional when your personal data are used to safeguard the public interest, namely in cases of detection and prevention of crimes, considering the current legal framework. To exercise your personal data protection rights or whenever you have any questions about how we use them, contact us to email firstname.lastname@example.org.
CLAIMS If you are dissatisfied with the way we use your personal data or with our response to your request to exercise your rights, you can file a complaint with the National Data Protection Commission, located at Av. D. Carlos I, no. 134 - 1º, 1200-651 Lisboa, tel: +351 213 928 400, fax: +351 213 976 832, e-mail: email@example.com.
WHO IS THE ENTITY RESPONSIBLE FOR DATA PROCESSING? The entity responsible for processing the data is the commercial company Soundsgood, Lda. Rua Machado dos Santos, nº59, 5ºB, 2775-236 Parede Portugal. You can contact, at any time, about any and all questions related to data protection to the email firstname.lastname@example.org.